The rooms here are spacious and stylish, featuring a fantastic balcony view and a Jacuzzi, making for a very comfortable winter stay.

Tastefully decorated & new-fashioned rooms with panorama views which are hard to beat. Amazing and incredible location on the hill. And close enough to the iconic church as well as the city centre.

Huge and modern rooms with a breathtaking view, well stocked mini bar and the bedroom, private parking. Good and fantastic position to Zurich airport.

The room has air conditioning, a personal safe, and a mini bar - all the good stuff you need. the location is top-notch, seriously incredible. the staff are cool, friendly, and ready to help whenever you need them. 🌟

The food was excellent and the selection of wines in the open bar had above average quality. Outstanding rum and whiskey selection. View was the best in the whole town.

Really amazing experience there. Good looking hotel with incredible location and views of the lake. Good service, very flexible and hospitable stuff during stay. Location near the nearby market and shops, and the hill over looking the town...

I enjoyed my stay at this well-appointed place, the food was delicious with a variety of options available during my 4-night stay.

Upgrade to lake view, table in the restaurant on the terrace with a direct view of the lake, very nice bar

Nothing

Welcome package in the room, chocolate or fruit

The rooms are clean, air-conditioned, and come with a well-stocked mini-bar and a balcony.

The accessibility of the city with the "Bähnli" is unique and the view is stunning. The staff is very friendly for Swiss standards and the breakfast was excellent.

In the bathroom I noticed that the toilet was not cleaned!

The breakfast was ok, but not good fresh fruit.

The bathroom is from the last century, the shower in the bathtub impossible

The staff here is very welcoming, and the breakfast options are fantastic with a wide variety of tasty dishes and drinks available.

Location and view over lake Lucerne is exceptional.

On arrival my wife went out on the balcony of the room, where she received a bucketful of cleaning water thrown out of the room above, we were on the 5th floor. On the eve of our departure we dined at the hotel, where we had to wait 80 minutes before the main meal was served. The waters were attentive, their excuse was adding salt to injury, the chef explained the delay by the priority of the bigger tables who ordered he tasting menu! I wrote a complaint to the hotel manager, and am wondering if he/she will reply and what will be his/her excuse!

Ambience first class. The staff very courteous. The food was very good. The bar is great.

The breakfast does not fit price / performance standard, a bit confi, bread, coffee and orange juice. In the room missing USB plug (for charging), the cheaper hotel chains have it though. The shower in the bath is not very comfortable and everything is open to the room, I did not like it: I need some privacy when washing .